Situation:
A sales division of a large multinational corporation was
experiencing low morale, high turnover, and friction amongst
co-workers. The Sales Vice President needed to address these
issues to improve effectiveness and sales results.
Solution:
A working-level team was formed that was representative of
the entire organization. The team analyzed employee survey
data and interviewed colleagues to determine root causes and
propose changes in communications, meeting structure, and
employee involvement
Outcome:
The Sales Vice President accepted all the recommendations.
There was an almost immediate improvement in morale, working
relationships, and engagement as people saw the changes taking
effect. Informal surveys confirmed the positive change. |
