Senior
Executive Teams
Situation:
A prominent consumer service provider is headquartered in
a major U.S. metropolitan area. The CEO was interested
in team building and development to better position for
continued growth of the business and to improve internal
productivity and operating efficiency.
The firm has a very diverse customer base. Potential growth
areas include new segments of the local population and
global partners.
The CEO wanted to improve the executive leadership team’s
operating efficiency by reducing the “silo” effect
and increasing teamwork within and across functions. The
management team also needs to further improve its ability
to understand and meet the needs of its increasingly-diverse
customers and business partners.
Solution:
A custom team building and development session was
designed. The Intercultural Development Inventory (IDI)
was used to assess the team’s current effectiveness
in working with people of different cultural backgrounds.
This assessment addressed both internal operations and
external-facing work with customers and business partners.
The learning design and action planning was customized to “meet
the team” at their current developmental stage. The
program built communication skills for working with people
of different backgrounds having varying perspectives about
a business issue.
Group and individual IDI feedback and developmental coaching
helped participants understand how they currently experienced
cultural difference, the business relevance of this, and
how they could develop their own effectiveness.
Action planning helped define new
ways to work together to build teamwork and enhance the
team’s
operating processes. It also provided internal support
mechanisms to help keep the learning alive in the workplace.
Outcome:
Incorporating IDI assessment, development, and coaching
helped ensured a receptive audience and a positive outcome.
Participants said that they could use the learning to
become more effective as a leadership team. Additional
positive results are ongoing.
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